Universe Kickz

About Us

Trust Universe Kickz

  • We have delivered more than 3,500 packages around the world (especially Spain) since UniverseKickz started.
  • We have 100% satisfaction from our customers (you can see some opinion on our Instagram.
  • We are 100% transparent with our clients.
  • Personalized attention 24 hours / 7 days a week.
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WHY THESE PRICES?

We can afford these prices thanks to the importation of products directly from the factories, in addition to not having stock or a physical store.

WHAT PEYMENT METHODS DO YOU USE?

We currently accept payments by VISA / MASTER CARD, BANK INCOME and BANK TRANSFER, being the payment by VISA / MASTERCARD the most used by our clients. All payment methods have security for the SSL client, so they are protected against any threat. 

HOW IS THE SHIPPING PROCESS DONE? HOW LONG DOES MY PACKAGE TAKE?

  • Payment is made via Visa / Master Card / American Express.
  • Payment is processed. (Instantly) 
  • The orders are shipped within (2-5 business days) 
  •  International standart shipping is between 3 – 8 weeks but it can be faster
  • International express shipping DHL Express / FedEX / UPS is between 1 – 4 weeks

WHAT HAPPENDS IF I AM NOT THERE WHEN THE POST OFFICE DELIVERS THE PACKAGE?

They will leave a notice paper, the next day you can pick it up at the nearest post office.

WHY IS THERE NO CASH ON DELIVERY OPTION?

The order leaves directly from the factories to the indicated address, as it is an international postal shipment, it does not give us the possibility of cash on delivery as payment.

I HAVE NOT RECEIVED MY ORDER, WHAT I CAN DO?

We guarantee a refund if you have not received the ordered item within 90 days. If 90 days have passed and you have not received the ordered item, you can request a full refund of it by sending an email from the contact section indicating the order reference. Once the refund is requested, our team will study your case and communicate a resolution within 72 hours. If your request is approved, a refund will be made for the amount of the item not received, if possible it will be made using the same payment method that you used when placing the order. Depending on the payment method, the refund may take 5 to 10 business days to become effective.

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